Help / FAQ
All the information we have about the items we sell online is listed on each product description page on our website.
Need more help and can't find an instant answer on this page? Please drop us a line »
SHIPPING RATES & POLICIES
Our flat rate is currently $5.00 per order shipped to a single address within the 48 contiguous states. We ship using a variety of standard ground methods, depending on the best rate and fastest possible turnaround time to your address. Items directly shipped from our suppliers are charged per our flat-rate shipping schedule and are sent via the suppliers' standard shipping method.
Please note that we currently do not ship to PO/APO/FPO boxes, Alaska, Hawaii or addresses outside of the continental U.S. (sorry, Canada).
ORDER PROCESSING
Orders are generally processed and shipped out within 24-48 hours of receipt, Monday through Friday (excluding holidays).
At Gritlit.com, we strive to bring you the very best assortment of Junior League, community and down-home cookbooks. To that end, we have partnered with select cookbook publishers and distributors to offer their titles on our web site, so that you can find a large collection of regional cookbooks here in one place -- and get $5 flat-rate shipping, to boot. Gritlit.com is responsible for securely processing your order and charging your credit card, processing any returns, and customer service and our publishing partners are responsible for fulfilling and shipping the goods.
PAYMENT METHODS
We accept American Express, Discover, MasterCard, Visa, Google Checkout and PayPal.
For security purposes, the billing address you provide must match the billing address your credit card company uses for payment; delivery may be to another address of your choosing. Without correct information, we will be unable to obtain bank authorization for your purchase and the order will be cancelled.
SALES TAX
We are required by law to collect appropriate sales tax of 4% on orders shipped within Louisiana.
BACKORDERS & OUT OF STOCK
If you order a product that is currently out of stock, we'll email to let you know the status and give you the chance to decide whether or not you wish to place the item on backorder.
RETURNS & EXCHANGES
GRITLIT has an Iron-Clad Guarantee: We want you to be pleased with your selection and if, for any reason, it does not meet your expectations, we will quickly set about making things right with a prompt refund, credit or exchange. Shipping charges are non-refundable.
If an item is damaged during shipping, please keep the item and packaging, email us right away, and we'll send instructions on how claims are handled.
FREQUENTLY ASKED QUESTIONS
Do you accept telephone orders? Fax orders? Email orders? Can I mail you a check or money order?
Sorry, no. GRITLIT orders can only be placed online via our secure shopping cart system, Google Checkout or PayPal.
How will I know you've received my order? Or that it has been shipped?
Once you've successfully submitted your order, you'll almost immediately receive an automatic confirmation of your transaction to the email address you provided (so be sure to check and double-check that you've entered the address correctly). When your order ships out, we'll email shipping confirmation.
How can I cancel an order? Or add or remove items?
If you need to cancel or amend an order, please reply to the automatic confirmation email right away.
Can you send me a catalog?
Sorry, we do not currently offer a print catalog.
How do you handle gifts?
We are happy to send a gift message but do not offer gift wrapping.
What is your Privacy Policy? And what will GRITLIT do with the personal information I provide?
We promise not to give, rent, or sell your email address or other personal information to anyone for any reason. EVER. Please see our Privacy Policy for complete details. More »
Where are your products sold?
Because we do not publish the books we sell, or do we manufacture food products, we have no information about where else these items are sold -- other than right here at GRITLIT.
Can I buy wholesale or in bulk?
Since we currently don't manufacture or distribute the items we sell, we are unable to offer wholesale discounts.
How about recipes/cooking advice?
Running this busy website is like trying to herd cats, and we regret there just aren't enough hours in the day to respond to recipe and cooking queries. Your best bet is to try one of the many excellent cooking message boards out there.
Who's behind GRITLIT?
GRITLIT was founded by two New Orleans-based foodies, Scott Wyatt and Bruce Lane (a.k.a. "the boys"), authors of "New York's 50 Best Places to Eat Southern: Where to Find Hoppin' John, Grits, Barbecue and Fried Everything." More »
What if I still have questions?
If you still have a question, comment, or suggestion, we'd love to hear from you. Feel free to drop us a line.
